Return Policy
Effective Date: 3/10/2025
Last Updated: 3/10/2025
At Craft 4 Sanity Designs, LLC, we take pride in creating unique, handcrafted epoxy and resin pieces. Because each item is made to order, our refund and return policy is as follows:
1. No Refunds on Custom Orders
All custom orders are final sale and non-refundable once production begins. This includes:
- Custom epoxy tables
- Personalized resin art
- Custom countertops and flooring
We encourage customers to review all details and confirm their order before making a purchase.
2. Returns for Non-Custom Items
If you purchased a ready-made (non-custom) item from our shop, you may return it within 14 days of delivery if it is unused and in its original condition. You will be responsible for return shipping costs.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will work with you to resolve the situation, either by offering a replacement or store credit.
4. Cancellations
- Custom Orders: Once production begins, cancellations are not allowed.
- Non-Custom Orders: You may cancel before your item ships for a full refund.
5. Contact Us
If you have any questions about our refund and return policy, please reach out to us:
📧 Craft4SanityDesigns@gmail.com
📍 Located Between Hernando Beach & Spring Hill